Comparative Analysis of 3 Business Chat Platforms: Which Messenger Suits Our Company Best?
Have you ever mistakenly mixed up personal and work-related chats on a messenger? Personal messengers we commonly use are primarily designed for personal use, often not perfectly suited for professional environments. They make it difficult to easily find work messages and often have short data retention periods, risking expiration of important files.
In contrast, business messengers are developed specifically for company operations, supporting various work activities like project management, team collaboration, and real-time communication. They've become essential in today's business environment. Today, we'll introduce three leading business chat platforms.
Table of Contents
1. What is Business Chat Platforms?
Source: Freepik
A business chat platform is a messenger designed specifically for corporate purposes, enabling efficient communication within workplaces. It enhances work efficiency through features tailored for business needs such as tracking work history, file sharing, video and voice conferencing. By dividing groups by project, it facilitates shared file access and offers quicker verification compared to email or phone calls, making it a preferred choice in corporate settings.
2. Advantages of Using Business Chat Platforms
Source: Freepik
1) Security
When exchanging data using personal messengers, internal data may be vulnerable as it's stored in personal accounts. Personal messengers pose a risk of accidental invitation of external parties to work-related chats, potentially exposing internal information. In contrast, business messengers are equipped with robust security features to prevent data leakage, especially in project-related discussions. They safeguard corporate secrets by blocking external access and enhancing data security through measures like two-factor authentication and encrypted communication. This ensures high security standards, protecting sensitive information effectively.
2) Message History
Next, there's the advantage of quickly accessing work history. Personal messengers make it difficult to review previous messages when invited to new chat rooms, and exchanged images/files often expire after a certain period, complicating historical review. In contrast, business chat platforms allow users to easily access and review conversations and files within the messenger. This capability enables new members to quickly grasp ongoing work progress. Continuous record-keeping promotes information sharing and collaboration within teams, facilitating swift retrieval of past conversations and files, thereby enhancing workflow efficiency.
3) File Sharing
During business activities, there are often needs to exchange large files such as design files or business proposals. Unlike personal messengers with limited file transfer sizes, business chat platforms offer advantages such as longer file retention periods and the ability to share larger files. Additionally, they facilitate easy file versioning, ensuring files can be readily retrieved and reducing the risk of file loss. Moreover, these platforms allow setting access permissions when sharing files, ensuring the security of important documents while enabling collaboration.
4) Increased Efficiency
It helps to separate official and personal conversations to enhance work efficiency. By segregating personal and work-related discussions through channels and groups, you can avoid confusion and create dedicated channels for each team/project. This allows discussions on specific topics to be conducted systematically, and facilitates easy access to information relevant to tasks. Having work-related materials and conversations centralized ensures clarity in decision-making processes and prevents important information from being buried in personal chats.
3. Three Popular Business Chat Platforms
1) Naver Works
Source: Naver Works
✅ Main Features of Naver Works: Chatting, web conferencing, bulletin boards, scheduling, task management, surveys, email, etc.
✅ Recommended For : Organizations with multiple teams such as field and office workers who require real-time file sharing.
✅ Main Features of Naver Works: Chatting, web conferencing, bulletin boards, scheduling, task management, surveys, email, etc.
✅ Recommended for: Organizations with multiple teams such as field and office workers who require real-time file sharing.
Naver Works is a business messenger developed by Naver. It offers a variety of features including chatting, web conferencing, bulletin boards, scheduling, task management, surveys, and email, making it suitable for organizations with numerous teams like field and office workers. Its greatest strength lies in the seamless integration of its features within the app. For instance, users can send emails to all members of a chat room, check schedules, and conduct surveys instantly—all from one screen.
2) Chatwork App
Source: Chatwork
✅ Main Features of Chatwork App: Real-time messaging, file sharing, video conferencing, task management, search capabilities
✅ Recommended for: Organizations seeking strong security features
Chatwork App is a platform that supports smooth communication among team members through a simple and intuitive interface. Its main features include real-time messaging, file sharing, video conferencing, task management, and search functionalities. It is specifically designed to facilitate easy sharing and management of large files, reducing the risk of file loss and enhancing work efficiency. With robust security measures, it ensures the safe protection of sensitive information and is accessible on both mobile and desktop environments.
3) Slack
Source: Slack
✅ Main Features of Chatwork App: Messaging, notifications, workspaces, customizable sections, audio and video clips, search capabilities
✅ Recommended for : Organizations with many short-term projects
Slack is a business chat platform that offers a variety of features including messaging, notifications, workspaces, customizable sections, audio and video clips, and search functionalities. It provides the advantage of creating individual channels for discussions by team or project, allowing efficient communication where you can focus only on necessary channels without needing to be aware of all project details. Notifications alert users to updates in projects, reducing the need to access multiple software platforms. With integration capabilities with over 2,400 apps, it enables managing various business tools from a single platform.
4. Sending Files using a Business Chat Platform : Try Rakuten Drive!
If you want to quickly and easily send various work files using a messenger, try using the 'Rakuten Drive' service! Rakuten Drive is a cloud storage service that securely stores all data in the cloud, allowing you to access uploaded files from anywhere and on multiple devices. Specifically, when integrated with business chat platforms like Slack or Chatwork App mentioned earlier, you can send files via messenger without size limitations. The sent files and links are automatically saved in Rakuten Drive, making it easy to manage files and access them quickly when needed.
📍 Check out how to use Rrakuten Drive cloud service!
We have compared and analyzed the key features and characteristics of Naver Works, Chatwork App, and Slack. Utilizing a business messenger enables efficient communication among team members. When integrated with Rakuten Drive's cloud storage service, you can effortlessly exchange large files. Implementing Rakuten Drive can enhance work efficiency and foster collaboration among team members.